Privacy Policy - Chris ACR Recovery

Last updated: 02.12.2025

At Chris ACR Recovery, we are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights under UK data protection law (GDPR & the Data Protection Act 2018).

1. Information We Collect

We may collect the following information when you contact us or use our services:

Information you provide directly:

• Name
• Phone number
• Email address
• Pickup and delivery addresses
• Vehicle details (make, model, registration, condition)
• Photos you upload (vehicle, location, damage)
• Any additional notes or instructions

Information collected automatically:

• IP address
• Device and browser type
• Website usage data (via GoDaddy analytics)

We do not collect payment card information through the website.

2. How We Use Your Information

We use your information to:

• Provide towing, recovery, and transport services
• Respond to your enquiries
• Give quotes and confirm bookings
• Contact you during recovery jobs
• Improve our website and services
• Maintain business records and comply with legal requirements

We will never sell your personal data to anyone.

3. Legal Reasons We Process Your Data

We process your information under one or more of the following lawful bases:

• Contract – to provide you with recovery/transport services
• Legitimate interest – to operate and improve our business
• Legal obligation – for record keeping, insurance, or safety requirements
• Consent – when you choose to send us optional information or photos

4. How We Store & Protect Your Data

We store your data securely using:

• Encrypted devices
• Password-protected systems
• Secure GoDaddy hosting
• Restricted access to customer information

We keep customer information for up to 6 years for legal and insurance purposes, after which it is safely deleted.

5. Sharing Your Information

We only share your data when necessary, such as:

• With recovery partners or subcontractors helping complete your job
• With insurers if required (accident or damage cases)
• With law enforcement if legally required

We never share your information for marketing.

6. Your Data Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (where legally allowed)
• Object to or restrict certain processing
• Request a copy of your data

To make a request, contact us at:

📧 chrisacrrecovery@gmail.com
📞 07756 553640

7. Cookies & Website Tracking

Our website uses basic cookies for:

• Security
• Performance
• Website analytics

You can turn cookies off in your browser settings at any time.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact:

Chris ACR Recovery
📞 07756 553640
📧 chrisacrrecovery@gmail.com
📍 UK-Based

9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on this page.